Support

How can we help?

Questions, billing help, bug reports, privacy requests, and feature ideas. Send the details once and we will route it to the right place.

Response 1-2 business days Best for app support Secure HTTPS form

Message

Send us a message

A few useful details upfront usually means fewer follow-up emails.

Name

Topic

Message

Add technical details Helpful for bug reports

App version

Device

iOS or watchOS version

Park

Steps that caused the issue

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Check service status

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Useful details

General & billing

Include your app version and the purchase option involved. Never send your Apple ID password, payment details, or authentication codes.

Bug reports

Share the feature, park, screenshot details, and what happened before the issue appeared.

Privacy & data

Review the Privacy Policy, then choose Privacy below for data requests.

Waits or forecasts look wrong?

Check the selected park, update time, and connection. A cached posted wait is not a new reading. Forecasts can be unavailable even when waits still load. Include the ride and update time in your report.

Check service status

An event or plan is different?

Include the park, date, and event or ride name. Showtimes use the park's local time and can change; confirm reservations and admission requirements with the park operator. For templates or collections, include your app version because availability can differ between releases.

Missing an alert?

Check iOS notification permission, the app's notification switches, selected notification parks, Pro access where required, and quiet hours. If your app offers Park announcements, that separate option must also be enabled. A healthy service check does not prove delivery to your device.